Who we are
Our House Estate Agents Ltd is a residential estate agency in Hornsea, East Yorkshire. We are the data controller for the personal information described in this policy. Our company number is 12428043.
For questions about your personal information or to exercise your rights, email office@ourhouseestateagents.
What information we collect
When you use our Contact Us form, we ask for your name, email address and telephone number. We also receive any other information you choose to include in your enquiry.
When you use Register With Us, we ask for your name, postal address, email address and details of the property you’re looking for, such as your preferred locations, property type and budget. You can also provide telephone numbers and additional notes.
If you contact us directly by phone or email, or enquire through a property portal, we receive the contact details and enquiry information you or the portal provide. If you ask us to value a property, we may also need the property address and relevant details about it.
How we use your information
- Enquiries and buyer registrations. We use your information to reply to you, manage your registration, help you find properties that match your requirements and follow up on your request. Our lawful basis is our legitimate interest in responding to enquiries and helping buyers and sellers.
- Valuations and estate agency services. When you ask us to take steps towards providing a service to you, such as arranging a valuation before a possible instruction, or when you instruct us to sell your property, we use the information needed to take those steps or carry out our agreement with you.
- Legal checks. If your enquiry leads to a transaction, we will need to check your identity and, where required, the source of funds. We use and keep the information needed for these checks to comply with our legal obligations. If we cannot complete a required check, we may be unable to proceed.
- Complaints and disputes. We may use relevant records to investigate a complaint, resolve a dispute or protect our legal rights. Our lawful basis is our legitimate interest in dealing with these matters.
If you leave out information we need to respond to your enquiry or provide the service you’ve requested, we may need to ask you for it before we can help.
Who handles your information
Our team enters relevant details from website enquiries and registrations into Alto, our estate agency software. We use suppliers to provide and support our website, email and estate agency systems. They may handle personal information as part of providing those services.
If an enquiry progresses to a sale, we may share relevant information with people involved in the transaction, such as the buyer, seller, solicitors and other estate agents in the chain. Where needed, we may also share information with identity-check providers or disclose it to regulators or public authorities where the law requires us to do so.
Cookies and spam protection
Our Contact Us and Register With Us forms use Google reCAPTCHA to help prevent automated spam. The forms ask you to enable functionality cookies to submit them. You can use the website’s cookie controls to manage your choices. You can also contact us directly by email or phone.
How long we keep your information
We keep enquiry and registration details for as long as we need them to respond, follow up or help with an active property search. When deciding how long to keep records after that, we consider whether an instruction or transaction is still open, whether we need the information for a complaint or legal claim, and whether the law requires us to keep it.
We normally keep required anti-money laundering records for five years from the end of the business relationship or completion of the transaction, as applicable.
Your rights
You can ask for a copy of your personal information and ask us to correct anything that’s inaccurate. Depending on how we use your information, you may also have the right to ask us to delete it, restrict how we use it or provide it in a portable format. Where we rely on consent, you can withdraw it at any time.
Your right to object. You can object to direct marketing at any time. You can also object to our use of your information where we rely on legitimate interests.
To exercise your rights or raise a concern, email
